At Omshree Sales Corporation, we want you to be satisfied with every order. Because we sell Ayurvedic, food-grade and personal care products, our return rules are built around product safety and hygiene. Please read this policy carefully before placing an order.
Scope of this policy
This policy applies to orders placed on https://omshreesalescorporation.in and to orders placed with us over WhatsApp or telephone. It does not apply to products purchased from any other seller, marketplace or retail outlet.
Return window
You may raise a return or replacement request within 7 days from the date of delivery. Requests raised after 7 days cannot be accepted, because consumable and personal care products cannot be verified or resold after that period.
What we accept returns for
- The product arrived damaged, leaking or broken in transit.
- You received a different product, a different variant, or a different quantity than what you ordered.
- The product was delivered with the manufacturer’s seal already broken or tampered with.
- The product was delivered expired, or with less than 3 months remaining until its expiry date.
What we cannot accept returns for
- Opened or used consumables. Tablets, juices, wellness drinks, powders, churna, gummies and similar ingestible products cannot be returned once the seal is broken. This is a food-safety requirement and applies even if the product is almost full.
- Opened personal care products. Soaps, shampoos, oils, creams, lotions, lip balms, toothpaste, face gels and similar items cannot be returned once opened or used.
- Results not matching expectations. Ayurvedic products work differently for different people depending on body constitution, diet, lifestyle and consistency of use. A product not producing the result you hoped for is not a defect and is not eligible for return.
- Products damaged after delivery due to incorrect storage, exposure to heat or moisture, or mishandling.
- Products returned without their original packaging, box, label, batch number or invoice.
- Free items, samples and promotional gifts.
How to raise a return request
- Contact us within 7 days of delivery on WhatsApp at +91 99244 56745 or by email at support@omshreesalescorporation.in.
- Share your order number, your registered mobile number, and a clear description of the issue.
- Attach photographs of the product, the batch and expiry label, and the outer shipping packaging. For a damaged or wrong-item claim, an unboxing video is extremely helpful and we strongly recommend recording one while opening any parcel.
- Our team will review the request and respond within 2 working days with a decision and, if approved, the return instructions.
Please do not ship any product back to us before your request is approved, and please do not send products directly to the manufacturer. Unapproved returns cannot be processed or refunded.
Return shipping
If the return is due to our error — a damaged, wrong, expired or tampered product — we arrange the pickup or reimburse your return courier cost. In all other approved cases, the return shipping cost is borne by the customer.
Refunds
Once the returned product reaches us, we inspect it and notify you of the outcome. If the refund is approved, it is processed within 7 working days of that approval.
- Prepaid orders (UPI, GPay, PhonePe, bank transfer) are refunded to the same account or UPI ID used for payment.
- Cash on Delivery orders are refunded by UPI or bank transfer to the account details you provide. We do not issue cash refunds.
After we process a refund, your bank or payment provider may take an additional 3 to 7 working days to credit the amount. If the amount has not reached you within 10 working days of our confirmation, please contact us with your order number and we will share the transaction reference.
Replacements
Where you prefer a replacement instead of a refund, and the same product is in stock, we dispatch the replacement at no extra cost once the original return is approved. If the product is out of stock, we issue a full refund instead.
Order cancellation
You may cancel an order free of charge at any time before it is dispatched, by contacting us on WhatsApp or email. Once the order has been handed to the courier, it can no longer be cancelled and must be handled as a return under this policy.
Refused and undelivered parcels
If a Cash on Delivery parcel is refused at the door or remains undelivered because the address or phone number was incorrect or unreachable, the parcel returns to us at our cost. We may decline Cash on Delivery on future orders from that address.
Contact
Omshree Sales Corporation
B-674, Romata Street, Ahmedabad, Gujarat – 380001, India
Phone / WhatsApp: +91 99244 56745
Email: support@omshreesalescorporation.in
GSTIN: 24AAACC1296D1ZK
FSSAI License No.: 100130420000945